The name on it has to match the name on your registration. Registration staff cannot check in anyone whose ID does not match, and they cannot make an exception.
It is emailed to you once your registration is complete. Have it open on your phone or bring a printed copy. You cannot check in without it.
QR code vs. registration code #
- QR codeRegistration complete / Admission readyA scannable square image. It is in the email you receive once your registration is complete. Registration staff scan it to check you in.
- Registration codeRegistration incomplete / Admission not readyA short string of characters you receive from a bulk ticket purchase or from SAINTCON for a scholarship, volunteer, or staff pass. You enter it at register.saintcon.org to create your registration. It is never scanned at the registration desk.
If you have a registration code, redeem it before you arrive. Redeeming it creates your registration, and the system then emails you your QR code.
What to have ready #
- A government-issued photo ID. Checked at badge pickup. The name on it has to match the name on your registration.
- Your QR code, on your phone or printed on paper.
Cell phone reception at the convention center is generally good, but save the QR code to your phone before you arrive so you do not have to load your email at the desk.
Where and when #
The registration desk is in the main lobby on the first floor of the Utah Valley Convention Center. It opens Monday, October 26 at 6:00 PM. If you cannot make it Monday evening, come early Tuesday, before the opening keynote.
You check in once. After that your badge gets you into the conference, so keep it with you and keep it visible.
If you registered yourself #
This is how most attendees register. Your information was entered in the registration system when you bought your ticket, and the system emailed your QR code right away.
Look for that email first. It was sent to the address you registered with, and it is the same message as your receipt.
If you have a registration code #
A registration code is a short string of characters that you enter at register.saintcon.org to create your registration. With a bulk purchase, SAINTCON sends one code per ticket to the purchaser, who gives them to the attendees. SAINTCON also issues codes directly for scholarship, volunteer, and staff passes. In both cases you have to redeem the code before you have a registration.
If someone gave you a code, redeem it yourself:
- Go to register.saintcon.org.
- Enter your registration code.
- Fill out your registration information. This is what enters you in the registration system.
- The system emails your QR code to the address you entered.
Redeem your code well before you arrive. A registration code alone will not get you through the desk or into the conference.
Once you redeem it, your registration is the same as one from a direct ticket purchase, and your QR code is emailed to the address you entered.
Where your code came from decides whether you can transfer it. A code from a bulk purchase creates a standard registration, which you can transfer. A code SAINTCON issued you for a scholarship, volunteer, or staff pass creates a registration in your name that cannot be transferred. If you cannot attend, email registration@saintcon.org so the seat can be reallocated.
Lost your QR code? #
Use the receipt tool. Enter the email address on your registration and the system sends your QR code again. This works for anyone in the registration system, whether you bought your own ticket or redeemed a registration code.
If you have a registration code and have not redeemed it yet, there is nothing to resend. Redeem the code first.
If a mail filter blocked the original email, resending it will not change that. Check your spam folder first. If you still cannot find it, ask in the #reg-discussion channel on Discord or email registration@saintcon.org and the registration team can help.
Managing your registration #
Log into your account to add a training class to a registration you already have, as long as seats are still available.
Conference lunches can also be added after you register, from the same account page. The number of meal tickets is limited and ordering closes before the conference, so add lunch as early as you can.
Log in with the email address you registered with. Your receipt email lists a username and a password, and the username it shows is that email address.
The account page cannot change your registration details. For a correction such as a misspelled name, email registration@saintcon.org with the correct information. A correction is not the same as a transfer, which moves the registration to a different person.
Transferring your ticket #
Registrations are in a specific person’s name and require a matching photo ID at check-in, so you cannot give your ticket to someone else directly. Use the transfer tool.
You can only transfer a registration that already exists. Buy the ticket yourself, or redeem your registration code first, then start the transfer.
There is no cutoff date for transfers. The new attendee does not have to work at your organization.
Some registrations cannot be transferred: discounted registrations, any registration created with a code SAINTCON issued directly (scholarship, volunteer, staff), and free or complimentary passes. If you hold one of these and cannot attend, email registration@saintcon.org so the seat can be reallocated.
The full terms are in the Transfer Policy, and the Registration Transfer page covers what does and does not move with a registration.
Related
- Tickets and pricing covers what a ticket costs and what it includes.
- Cancellation and refund policy covers cancelling instead of transferring.
- Transfer policy is the full text of the transfer terms.
- Reselling tickets is not allowed.
- First-Timer Guide covers what to pack and what to expect on site.
- Getting Here and Parking cover the trip to the venue.
- FAQ answers the rest. If it does not, ask in the
#reg-discussionchannel on Discord or email registration@saintcon.org.
